FAQ

About the method of downloading pattern paper, you can download from the order completed screen or mail.

Please confirm the following points when printing.

• Free pattern paper is produced in size that can be printed on A4 or Letter paper. Have you printed in A4 or Letter size?
• When printing PDF, can you select "N / A" for "Scale page" setting in printing properties? PDF may be automatically enlarged or reduced to the paper size.

Please check above.

Please check this page

For size exchanges of downloadable patterns, we will allow a one-time exchange to a different size of the same product upon request.
This is limited to one exchange within two weeks of purchase.
Size changes are limited to within two sizes up or down.
Please refrain from requesting a size change for a different dog.